POLICIES

OUR POLICY

If you arrive late for your appointment, we will try our best to accommodate you, but please understand rescheduling may be in order. If you must cancel your appointment, please do so at least 24 hours prior so that we may accommodate another guest who may be waiting for a service. Please advise your service provider of any medical conditions or allergies you may have prior to your service. We accept VISA, Mastercard, American Express, Discover or cash for payment of services with valid ID. We do not accept card payments over the phone. We do not accept checks for any form of payment.

GUEST SATISFACTION

At One Aveda we are committed to complete guest satisfaction. If you are not completely satisfied with your service, please contact our front desk team within 48 hours of your service to book a complimentary adjustment within 2 weeks of your appointment. The adjustment appointment will be scheduled with the same service provider who performed the original service. However, in the case that the original service provider is unavailable, or if you feel that the service provider is unable to provide the service, an exception may be made and the adjustment may be scheduled with another service provider.

CHILD POLICY

Our services are reserved for you and other guests for total relaxation. For this reason and for insurance liability, no children under the age of 12 are permitted in the salon area unless having a service. We cannot assure their safety in a professional environment. Your understanding is greatly appreciated.

CANCELLATION

We strictly require a 24-hour notice of cancellation for all services. Please keep in mind that “no shows” and “last minute cancellations” leave our service providers with empty appointment times. We may have also turned away other guests who could have enjoyed that time slot. In accordance with this policy, all missed appointments will be charged half of the schedule service price. This also applies to same day appointments. Missed appointments and last minute cancellations during the week of a holiday will result in a charge of 100% of the scheduled service. 24-hour advance notice of cancellation for online booking is required for all services; otherwise, fees may be assessed

GIFT CARD POLICY

One Aveda Salon gift cards are perfect for any one on any occasion and redeemable only at One Aveda location. Our gift cards can be used toward any salon service and for purchase of any products. Gift cards are not redeemable for cash. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. One Aveda Salon is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.

ONLINE BOOKING POLICY

Appointments booked online must be guaranteed with a credit card payment. Gratuity is not included in the service amount and is happily accepted upon completion of the service.

PRODUCT RETURNS

We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return the product for an exchange within 30 days of the original purchase with a valid receipt. Unfortunately, we cannot accept the following items for a refund or exchange: makeup and makeup brushes, or products that have been used more then a few times.